Every company needs to send their staff to the Library Hotel in NYC to see what customer service is. All companies should set their standards to the level that which the Library Hotel has. Their customer service is impeccable. I can’t say this person was good or that person was fine. Every single person that works there is exceptional. Every single one. It’s unbelievable.
First of all the establishment is adorable and library themed as you can sense from the name. We were greeted with a smile when we arrived and felt right at home immediately. We came to the Library Hotel to celebrate my husband Nick’s 40th birthday. He’s a self-proclaimed “book nerd” and had been dying to stay here. So we booked a stay (during the Hemmingway exhibit at the JP Morgan Library so we could attend that).
Our room was super cute and we were on the 9th floor in a 20th century history inspired room. They even surprised us with a bottle of Prosecco to celebrate. The amenities there are great. It’s the perfect place for business people to stay because breakfast is included plus a wine and cheese reception.
The first day we were there we checked out the Hemmingway exhibit then headed back to our room. We then went to the 2nd floor for the wine & cheese reception from 5-8pm. Yes its 3 hours! They had an incredible spread of cheeses, crackers, fruits, nuts and snacks as well as wines and prosecco. We walked in, made a plate each and ordered our drink. After that the girls that work there would come around constantly to all the guests to fill their glasses. I swear they try and get you drunk. They are so accommodating and so service oriented. Even if your glass is half full they would fill it up for you right away. So we had some snacks and a couple glasses of Prosecco then we headed off to dinner at the 21 Club.
When we came back we headed up to the 14th floor to the Rooftop Bar and Lounge which is amazing. They have a couple different rooms to sit in that include fireplaces and of course more books. There are books in every single room there. We enjoyed a little night cap there and then headed up to our room. When we arrived turn down service had occurred. Which we knew happened but never to this extent. Yes the bed was turned down and chocolates left for us. However they also gave new towels and freshened up the room. But the incredible part was that they set mood lighting so you walk in and the room is lightly dimmed and they put the radio on to light jazz. Imagine yourself walking back to your room perfectly lit with light jazz playing. Never had we experienced this anywhere. Their little touches like this were consistent throughout our 2 night stay.
The next morning we woke up and enjoyed a continental breakfast which again was far more than we could have imagined. Tons of pastries, every kind of bagel, fruit, and Nutella packets you name it. Oh did I mention they have a full on coffee/tea station? You can have a latte, cappuccino, Americano, you name it you can make it in their machine and they were wonderful. Coffee, tea and cookies are available 24-7 on the 2nd floor so you can get your coffee fix any time.After breakfast we read a little on the 14th floor and just relaxed in the hotel for the day. Then we went up around 6 for the wine and cheese reception and then headed to dinner.
We were so sad to leave the following day. Everyone made us feel like it was our home and so amazing. My husband said he’s never stayed at the Plaza but thinks the Library Hotel has got to be better. They are truly top notch.
I’m fearful that by writing this the prices will go up and I’ll never be able to get a room here again because it will always be booked. Which they deserve. Good for them, bad for me.
Special thanks to Rob, Arman, Bryan, the other doorman (sorry I forgot your name), Jessica and the 2 guys at the front desk I asked about nail salons. You all made our stay extra special.
Check out this awesome video of the Library Hotel!